Terms & Conditions

Transportation Terms and Conditions

These policies apply to both arrivals and departure transfers, as well as shuttle, tour, and group services offered by TT & More.

1. Reservation Process

Via our website, WhatsApp, or email, you may book our service by providing the following information: Name of the guest or lead passenger, number of passengers, date and time of the service, flight information, and hotel name.

Children under 2 years old travel free and do not count toward the passenger total. Children ages 2 and older are counted as passengers.

2. Payment Terms

Our prices are listed in US Dollars (USD). Payment can be made via PayPal, Mercado Pago, or cash in USD or MXN at the prevailing exchange rate.

Full prepayment is required to confirm your reservation.

3. Cancellation Policy

• You may cancel your reservation at least 24 hours before the scheduled service with a 7% fee for banking charges.
• No refunds will be issued for cancellations made less than 24 hours before the scheduled service.
• No-shows are non-refundable.

4. Flight Monitoring

It is very important that you notify us of any changes to your flight. Our staff will be monitoring your flight and will be waiting for you upon arrival. However, if your flight info changes and we are not notified, we cannot guarantee on-time pickup.

5. Vehicle Types

Our fleet includes: Toyota Hiace, Nissan Urvan (up to 10 passengers), Toyota Sienna, and Toyota Highlander (up to 4 passengers with limited luggage). Vehicle assignment is based on group size and availability.

6. Additional Stops

Stops are allowed with prior notice. For a stop of up to 1 hour, our fee is $30 USD. Please inform us after making your reservation if you will need to make a stop.

7. Car Seats

We can provide car seats upon request. However, our staff is not authorized to install them; installation must be done by the client due to insurance regulations.

8. Pets

We are pet-friendly! We can transport domestic pets as long as they are in their carriers, and the carrier must fit within the vehicle.

9. Luggage

Standard luggage is included. Please notify us in advance if you have oversized luggage, surfboards, golf bags, or other special items so we can assign the appropriate vehicle.

10. Liability

TT & More provides fully insured transportation. Our liability is limited to the transportation service contracted. We are not responsible for delays caused by traffic, weather, road conditions, or other events beyond our control.

11. Currency

All prices listed on our website are in USD. Payments in MXN are accepted at the prevailing exchange rate on the day of service.

12. Contact

For questions about these terms, please contact:
Email: contact@ttandmore.com
WhatsApp: +52 (998) 300 0307

Last updated: January 2026